Refund policy

Return & Refund Policy

At Gifty, many of our products are customized specifically for each customer. Please review all customization details carefully before approving your order.

Customized & Branded Products

All products that have been customized, printed, engraved, embroidered, branded, or otherwise personalized with a customer’s logo, name, artwork, design, or other requested customization are final sale and are not eligible for return, exchange, or refund due to change of mind.

Once customization or production has started, the order generally cannot be cancelled or modified.

Customers are responsible for reviewing and approving all submitted logos, artwork, spelling, colours, quantities, sizes, and other customization details before production begins.

Damaged, Defective or Incorrect Orders

If an item arrives damaged, defective, or materially different from the approved order, please contact Gifty as soon as possible at pouyan@gifty.media with your order information and photos of the issue. We will review the matter and, where appropriate, arrange a replacement, correction, or other suitable resolution.

Non-Customized Products

Return eligibility for products that have not been customized will be determined based on the condition of the product and the circumstances of the order. Please contact us before returning any item.

Order Cancellations

Orders may only be cancelled before production, customization, or supplier ordering has begun. Once production or customization has started, cancellation may no longer be possible.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

For questions regarding returns, refunds, cancellations, or order issues, contact Gifty at pouyan@gifty.media.